Standard Delivery
2-3 working days
From £3.99
Our everyday delivery option for eligible UK orders.
Free on orders over £39
Delivery information
Fast, reliable delivery for happy pets.
We know how important it is to get the right support to your dog on time. Here is everything you need to know about delivery options, dispatch times and specialist healthcare products.
Please note: some products have different shipping times because we work with trusted pet healthcare brands across the UK, Europe and USA. Made-to-order and custom-measured products may take longer.
Fast UK deliveryOptions to suit you
Safe & secureCarefully packed
Tracked updatesWhere available
Delivery options
Choose the delivery speed that works best for you and your pet. Services shown at checkout may vary by product, supplier and location.
Standard Delivery
2-3 working days from £3.99. Best for everyday eligible UK orders. Standard delivery is free on eligible orders over £39.
We aim to dispatch eligible orders placed before 2pm, Monday to Friday, the same day. Orders placed after 2pm, at weekends or on bank holidays usually dispatch the next working day.
What to expect
A clear journey from checkout to your door.
1. Order placed
You receive your confirmation by email.
2. Carefully packed
Your items are prepared for safe delivery.
3. On its way
Tracking is sent when available.
4. Delivered
Your pet support arrives safely.
Delivery information
Coverage
UK mainland and Northern Ireland delivery options.
Working days
Dispatch and delivery usually run Monday to Friday.
Brand partners
Some orders ship through specialist healthcare suppliers.
Need help?
Our team can help with delivery questions.
Specialist product timescales: because we work with the best pet healthcare brands across the UK, Europe and USA, some products have different dispatch and shipping times. Made-to-order, custom measured and specialist clinical products can take longer than standard delivery. We will show this where possible and keep you updated after ordering.
Frequently asked questions
Need help? Contact us →Most eligible UK orders arrive within 2-3 working days using standard delivery. Express and next day options may be available at checkout.
Some products come from trusted healthcare partners across the UK, Europe and USA. Others are made to order or custom measured, so they need extra preparation time.
Standard UK delivery is free on eligible orders over £39. The exact delivery options and prices are confirmed at checkout.
If your order has not dispatched, contact us as soon as possible and we will do our best to help.
Your courier will usually provide instructions through the tracking link, including redelivery or safe place options where available.
We’re here to help
If you have any questions about your delivery, our UK-based team is happy to help. We’ll always do our best to give clear updates, especially for specialist or custom products.
Contact our team →
Email us at hello@poorly-pets.com
Trusted by dog parentsHelpful support and clear updates
UK based supportReal people, real help
Specialist brandsUK, Europe and USA partners