Skip to content
Poorly Pet
Poorly Pet

Our story

We started Poorly Pet after our own Dachshund, Marble, was diagnosed with IVDD. What we learned helping her became a simple mission: make the right support easy to find for every poorly pet.

Marble
2024

It started with Marble

In 2024, at just three years old, our much-loved Dachshund Marble was diagnosed with IVDD. We had first noticed her dragging her back legs and losing her balance. Almost overnight we were learning words like “disc extrusion” and “crate rest”.

Marble resting
2024

The search for better support

We couldn’t find the right help, so we kept looking. Late nights reading studies, forums and vet guidance taught us one thing: good products existed, but finding the right ones was far too hard.

Marble on a good day
2025

Learning, testing and helping

We tested products, read everything we could and kept what genuinely helped. With patience and careful monitoring, Marble’s better days started to outnumber her bad ones, and we began sharing what we had learned with other dog owners.

Joe and Lily with Marble
End of 2025

Poorly Pet was born

At the end of 2025, Joe and Lily founded Poorly Pet from home in Sandbach, Cheshire: one place for guidance and carefully chosen products for recovery, comfort and everyday wellbeing.

Marble today
Today

Here for every dog

Every product sorted by condition and by symptom. Every product we stock exists because it would have helped Marble.

Built for Marble. Here for every dog.

What helped Marble

Back braces, lift harnesses, ramps and rest: our IVDD range.

What Marble taught us

Six things we hold on to, from the first vet visit to today.

  • Vet-informed everythingOur guidance and product picks are grounded in veterinary research and the conditions vets see most.
  • Quality you can trustWe carefully choose the most trusted products from expert brands.
  • Putting dogs firstEvery decision we make is guided by what’s best for dogs and their wellbeing.
  • Honest and transparentClear information, real guidance and no unnecessary noise.
  • Always improvingWe keep learning, listening and improving to support more dogs.
  • Here for the long runDog health isn’t a quick fix. We’re with you for every stage of your dog’s life.

Still need help? Contact us

Real people, not a chatbot. We answer every email within one working day, Monday to Friday.

Email our team

Email hello@poorly-pet.com. If it is about an order, include your order number and we can help faster.

Contact us

Track an order

You need your order number, from your confirmation email, and the email address you used at checkout.

Track my order

Read the FAQs

Orders and delivery, returns, subscriptions and the Poorly Pet Club, answered on one page.

Read the FAQs

Poorly Pet Ltd. Registered in England & Wales, company number 17086223.