Frequently asked questions
Every answer on one page. Pick a topic or search.
No questions match .
Try a different word, such as “delivery”, “refund” or “points”, or contact us.
Still need help? Contact us
Real people, not a chatbot. We answer every email within one working day, Monday to Friday.
Email our team
Email hello@poorly-pet.com. If it is about an order, include your order number and we can help faster.
Email usTrack an order
You need your order number, from your confirmation email, and the email address you used at checkout.
Track my orderReturn an item
Tell us within 14 days of receiving your order. Email your order number and the items you want to send back.
Start a returnPoorly Pet Ltd. Registered in England & Wales, company number 17086223.