Ask us about your dog’s health

Describe a symptom or name a condition. We’ll explain what it may be, what helps, and the products owners choose.

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Health topics

Pick one to see what helps and the products owners choose.

Order help:

Prefer a person? We answer every email within one working day, Monday to Friday.

Email hello@poorly-pet.com with what you’re seeing, your dog’s age and breed, and we’ll suggest what may help.

You need your order number, from your confirmation email, and the email address you used at checkout.

Tell us within 14 days of receiving your order. Email your order number and the items you want to send back.