Shipping & Delivery Policy
Everything you need to know about how, when and where we deliver your Poorly Pet order.
1. Where we deliver
We currently deliver to addresses within the United Kingdom. If you would like to order from outside the UK, please contact us first.
2. Delivery costs
We offer free standard UK delivery on orders over £39. For orders below this, a standard delivery charge applies and is shown clearly at checkout before you pay.
3. Dispatch and delivery times
Orders are typically dispatched within 1–2 working days. Standard delivery usually arrives within 2–4 working days of dispatch. Estimated timescales are shown at checkout. Please allow extra time during busy periods and bank holidays.
4. Tracking your order
Where tracking is available, we’ll email you tracking details once your order has been dispatched. You can also view your orders in your account.
5. Failed or incorrect delivery
Please make sure your delivery address is correct at checkout. If a parcel is returned to us because of an incorrect address or a missed delivery, we’ll contact you to arrange redelivery, which may incur an additional charge.
6. Problems with your delivery
If your order hasn’t arrived within the expected timeframe, or arrives damaged, please contact us at hello@poorly-pet.com and we’ll put it right.
Contact us
Questions about delivery? Get in touch:
Poorly Pet Ltd
Registered in England & Wales — company number 17086223
Registered office: 4 Lomas Road, Sandbach, Cheshire, CW11 3EE, United Kingdom
Email: hello@poorly-pet.com
Website: www.poorly-pet.com