Delivery information
Tracked UK delivery with Evri. We email your tracking link as soon as your order is dispatched.
Track my order£3.99Standard UK delivery, tracked
FreeOn orders over £39
1–2 daysTo dispatch, in working days
2–4 daysWith Evri after dispatch, in working days
Prices and where we deliver
One price to every UK address.
| Order value | Delivery | Dispatch | Arrives |
|---|---|---|---|
| Under £39 | £3.99 | 1–2 working days | 2–4 working days later |
| Over £39 | Free | 1–2 working days | 2–4 working days later |
Working days are Monday to Friday, excluding UK bank holidays. We don’t offer next-day or express delivery.
Where we deliver
- England, Scotland, Wales and Northern Ireland
Yes, same price everywhere, including the Highlands and islands - Jersey, Guernsey and the Isle of Man
Email hello@poorly-pet.com before you order - Outside the UK
UK only for now. Email us first
Delivery problems
Missed, damaged or lost. Here is what to do.
If a parcel comes back to us after a missed delivery or a wrong address, we’ll contact you to arrange redelivery. Redelivery may cost extra.
Email hello@poorly-pet.com with your order number and a photo if you can. We’ll send a replacement or give you a full refund, including any return postage.
Check the Evri tracking link in your dispatch email first. If it still hasn’t arrived in the expected time, email us with your order number and we’ll put it right.
Check any safe place around your home and ask your neighbours. If it still hasn’t turned up, email us with your order number.
Yes, if the order hasn’t been dispatched. Email us straight away with your order number. Once it has been dispatched we can’t change it.
Still need help? Contact us
Real people, not a chatbot. We answer every email within one working day, Monday to Friday.
Email our team
Email hello@poorly-pet.com. Include your order number and we can help faster.
Contact us